PRIVACY POLICY

Last updated: 12 September 2026

1. OUR COMMITMENT

Class Realty (“Class Realty”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit classrealty.com.au, contact us or use our real-estate and property-management services.

We manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

2. WHAT PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us. It may include:

• your name, address, telephone number and email address;
• your date of birth and identity-verification information;
• details about properties you own, occupy, wish to buy, sell, lease or manage;
• tenancy applications, rental history, employment details, income information and references;
• financial information required to process rent, deposits, bonds, fees or other payments;
• inspection reports, maintenance records and photographs relating to a property;
• correspondence, enquiries, feedback and complaint information;
• information about contractors, suppliers and professional advisers;
• marketing and communication preferences; and
• technical information such as your IP address, browser type, device information and activity on our website.

In limited circumstances, we may collect sensitive information where it is reasonably necessary and you have provided consent, or where collection is otherwise permitted by law.

3. HOW WE COLLECT PERSONAL INFORMATION

We generally collect personal information directly from you when you:

• submit an enquiry or request a rental review;
• contact us by telephone, email, online form or social media;
• apply to rent, buy or sell a property;
• engage us to manage, lease or market a property;
• attend an inspection or communicate with one of our representatives;
• subscribe to property alerts, newsletters or marketing communications; or
• enter into an agreement or other arrangement with us.

We may also receive personal information from third parties, including property owners, tenants, applicants, referees, employers, authorised representatives, property portals, tenancy databases, strata managers, contractors, government bodies, publicly available sources and service providers.

If you provide us with another person’s information, you should ensure you are authorised to do so and that the person understands how we may handle their information.

4. WHY WE COLLECT AND USE PERSONAL INFORMATION

We may collect, hold and use personal information to:

• respond to enquiries and provide requested information;
• conduct rental reviews and property appraisals;
• market, sell, purchase, lease and manage properties;
• assess tenancy applications and verify applicant information;
• prepare and administer agreements, leases and other documents;
• collect rent, fees and other payments;
• arrange inspections, repairs, maintenance and compliance services;
• communicate with owners, tenants, buyers, sellers and service providers;
• maintain property, tenancy and transaction records;
• manage complaints, disputes, insurance matters and tribunal proceedings;
• comply with legal, regulatory and professional obligations;
• protect our clients, properties, systems and business from fraud or misuse;
• improve our website, services and customer experience; and
• send relevant property updates, news and marketing communications where permitted.

You may opt out of marketing communications at any time by using the unsubscribe facility provided or contacting us directly. Service-related communications may still be sent where necessary.

5. WHAT HAPPENS IF YOU DO NOT PROVIDE INFORMATION

You may choose not to provide personal information. However, this may prevent us from responding to an enquiry, assessing an application, completing a transaction or providing some of our services.

Where practical and lawful, you may interact with us anonymously or using a pseudonym. This may not be possible when we need to verify your identity or complete a property-related transaction.

6. WHEN WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to:

• property owners, tenants, prospective tenants, buyers and sellers;
• referees, employers and authorised representatives;
• maintenance contractors, tradespeople and property inspectors;
• strata managers, utilities and compliance providers;
• insurers, banks and payment-service providers;
• solicitors, accountants and other professional advisers;
• tenancy databases and identity-verification providers;
• property advertising and listing platforms;
• website, cloud-storage, software, analytics and communication providers;
• government agencies, regulators, courts and tribunals; and
• other parties where you have consented or where disclosure is required or authorised by law.

We do not sell personal information to third parties.

7. OVERSEAS DISCLOSURE

Some technology, cloud-storage, communications and service providers we use may store or process information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps required by applicable law to ensure it is handled appropriately. The locations involved depend on the providers used by us and may change over time.

You may contact us for further information about the countries in which overseas recipients are likely to be located.

8. WEBSITE, COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website traffic and improve performance.

Information collected through these technologies may include your IP address, browser, device type, pages viewed, links selected and the date and time of your visit.

You can restrict or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

Our website may contain links to external websites and services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.

9. DIRECT MARKETING

With your consent, or where otherwise permitted by law, we may use your contact details to send property alerts, market updates, service information and other communications we believe may interest you.

You can withdraw your consent or opt out at any time by:

• selecting the unsubscribe link in an email;
• replying STOP to an SMS where that option is available; or
• contacting us using the details below.

We will process opt-out requests as soon as reasonably practicable.

10. HOW WE PROTECT PERSONAL INFORMATION

We take reasonable administrative, technical and physical measures to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include access restrictions, secure systems, staff procedures, password protection, backups and the use of reputable service providers.

No method of electronic transmission or storage is completely secure. If a data breach occurs, we will assess and respond to it in accordance with applicable legal requirements.

11. RETENTION AND DELETION

We retain personal information for as long as reasonably necessary to provide our services, manage our business and satisfy legal, accounting, insurance and recordkeeping obligations.

When personal information is no longer required, we take reasonable